The Jigsaw team

Adoption is a long process and you'll be working closely with the same people for two years or more. Here's who you'll meet.

Khalida

Founder & Manager

Adoptive parent · MBA, University of Oxford · 15 years building organisations

Khalida co-founded Jigsaw and runs the agency day to day. She's an adopter herself, and brings 15 years of experience leading large organisations in the private and public sectors.

She holds an MBA from Saïd Business School at the University of Oxford. The combination of lived adoption experience and operational rigour shapes how Jigsaw works: warm in the room, careful behind the scenes.

Erik Ferm

Founder

Parent of three · MBA, Stockholm School of Economics · 20 years in finance and consulting

Erik co-founded Jigsaw and looks after strategy, finance, and the technology that underpins how the agency runs. He brings over 20 years of experience from investing, IT, consulting, and financial services across the UK and mainland Europe.

He holds an MBA from the Stockholm School of Economics and is a parent of three. His role at Jigsaw is to keep the engine running quietly so that the social work team can focus entirely on adopters and children.

Rabia

Responsible Individual & Agency Decision Maker

Qualified social worker · 18 years in child protection · Joined Jigsaw 2019

Rabia is Jigsaw's Responsible Individual — the senior post that's accountable to Ofsted for everything the agency does. She's a qualified social worker with over 20 years of experience in child protection assessments, parenting assessments, and Looked After Children, and has initiated court proceedings for several local authorities.

She's been a social work manager since 2011, with multi-systemic teams, social workers, CAMHS practitioners, and family support workers reporting to her over the years. She joined Jigsaw in 2019 and took on the Agency Decision Maker role in 2021.

Marion

Panel Chair & Independent Panel Member

Adopted at birth · Mother of two adult children · 34 years teaching

Marion chairs the Jigsaw Adoption Panel. She is the mother of two adult children. Her professional background is in education — she taught for 34 years across both Inner London and Hertfordshire schools before recently retiring.

She brings both personal adoption experience and an extensive educational background to her role on panel. The combination matters: she sets the tone for how panel meetings feel, and that tone carries through to every adopter who sits on the other side of the table.

Nick

Medical Adviser

GP · 30 years in NHS and private practice · University of London

Nick is Jigsaw's medical adviser. He has over 30 years of experience as a GP in both NHS and private practice and has worked with looked after children of all ages throughout his career.

He reviews medical information for adopters and for children being considered for matching, and is the person Jigsaw turns to when a question needs a medical eye on it. He holds a degree from the University of London.

Carly

Panel Adviser & Social Worker

Registered social worker · 15 years in child protection · Former nursery nurse

Carly is a registered social worker with 15 years of experience. She started in child protection and looked-after teams, where she covered every aspect of the role — writing reports, chairing core group meetings, attending court, and working directly with children and young people.

Before social work, Carly qualified as a nursery nurse in 2001 and worked with families inside family centres. Children from birth to five years old, learning through play, and child development are still her strongest interests — and they shape how she works with adopters at Jigsaw.

Pearl

Social Worker

30 years in health and social care · Theraplay-trained · Adoption within the family

Pearl has spent 30 years in health and social care. She's worked in residential children's homes, respite homes for children with profound disabilities, therapeutic children's homes, and across all aspects of domestic abuse. She's also taught at post-16 colleges and worked as a school nurse and counsellor.

Pearl moved into adoption 15 years ago and has built specialist post-adoption support practice in that time. She has a Richard Rose diploma in Therapeutic Life Story work, is Theraplay-trained (Levels 1, 2, and group), and has undertaken Filial play therapy. She's been a respite foster carer for children with disabilities, and adoption sits within her own family too.

Nita

Social Worker

20 years in adoption · Former teacher and rehabilitation nurse · Older children specialism

Nita has 20 years of experience covering all aspects of adoption work — both in local authorities and in voluntary agencies. That includes assessments, preparation training, placement of children, panel work, post-placement support, and direct work with children themselves.

She's facilitated training in schools on the impact of trauma in early childhood and is a passionate advocate for adopters who go beyond the youngest age groups. Before social work, she had careers in teaching and in rehabilitation nursing.

Janet

Social Worker

BA (Hons) Literature & Language · Master's in Social Work · Mother of three

Janet has a BA Honours degree in Literature and Language and a Master's in Social Work. She's worked across Children's Services in West Berkshire and Buckinghamshire — covering disabilities, child protection, children in care, adoption, fostering, and young asylum seekers.

She's held leadership roles at Family Support Achieving for Children and is a Mental Health Mentor supporting university students. Before becoming a social worker, Janet worked in human resource management. She has three adult children of her own.

Lisa

Social Worker

Master's in Social Work, Brunel · BSc Psychology & Criminology, Swansea

Lisa is a qualified social worker with a Master's from Brunel and a BSc in Psychology and Criminology from Swansea. Her experience covers child protection, children in need, and looked-after children, including time as a Senior Social Worker on Hertfordshire's 0–25 Together Team supporting young people with complex mental health and disability needs.

She's worked with disabled children's teams at West Berkshire Council and the London Borough of Ealing, where she managed cases involving autism, ADHD, and other neurodevelopmental conditions. Lisa brings strong skills in safeguarding, court report preparation, and multi-agency collaboration, and a background of person-centred, strengths-based work with young people.

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